FAQs

  • Generally, you can schedule a new intake within 7-10 days, sometimes sooner. We take hospital discharges. We will see current consumers sooner based on Crisis or urgent Mental health needs between 2 hours and  48 hours, depending on the need. We ask that you call the after-hours clinician extension.

    If we are not immediately available  and you have a Mental health crisis  something that cannot wait 2 hours, call Partners Behavioral Health at
    1-833-353-2093 or

    If you are experiencing a life, health or safety emergency please dial 911 or go to your local emergency services or Hospital. 

    We have contracts with other third parties and agreements to see their consumers within a certain time frame. Generally, we are by appointment only. Also, for your information, National Suicide Hotline is 1-800-273-8255 (available 24/7) or call 988

  • We continue to take most all insurances including in network for Medicaid ( all MCOs and all statewide comercial managed plans. including BCBS, Aetna, Optum/UHC, Cigna, Humana, Medcost (CBHA), Tricare and Medicare, Oscar, Friday, AM better. (not in network for blueValue/blueLocalplans).

    We are in network for many Employee Assistance Programs (EAP). We also do a limited number of sliding scale based on income or needs, and a limited number of pro bono cases. This is by prior agreement only.

  • Our Business Office is open 9am to 5pm. For services we are generally open Monday through Friday 8:00 am till 8:00 pm and Saturday & Sundays by appointment only. This will vary due to provider’s schedule, holidays & weather. We have clinical coverage available 24/7/365, please contact us by phone at 704-918-1343, listen to the message.

    If we are not available  and you have a Mental health crisis call
    1-833-353-2093 (Available 24/7).

  • As a service to you, the clinic will bill insurances, but cannot guarantee such benefits or the amount covered, payers may consider certain services as not reasonable or necessary or may determine that services are not covered or that you have not met your deductible/coinsurance.  

    We attempt to provide estimates of likely outcomes based on prior experience with your insurer. Insurance deductibles, co-payments and Coinsurance are due at the time of service. We do accept insurance assignment. That means if you have insurance that we are contracted with, we will accept their rates for our services.

    Clients will be considered for income sensitive adjustments per request and upon mutual agreement. 

    We charge our clients the usual and customary rates for the area (self pay rate) Initial intake/Comprehensive Clinical Assessment $175/225 (MA/PhD/MD) Therapy services are $140/175 (MA/PhD) per hour.  The average cost for those requesting sliding scale is $120/$100. Court testimony is charged up to $1500 per day plus reasonable travel and accommodation cost. The fee schedule for Family Mediation, Parent Coordination, SOSE may vary.

    Psychiatric Services are insurance specialist rate does apply. We do accept insurance assignment, for cash pay we charge $180-$250 for initial, and follow ups are $90-$120 ( depending if one sees MD or PMHNP/PA-C).   

    Psychological assessments are generally $800-$2400 depending on the number of testing batteries and times used by the psychologist.  Average Cost is approximately $1900. Very brief assessments used for i.e. homeschool advancements are much less.  A $100 deposit will be charged for psychological assessment appointments scheduled for private pay. 

    Missed appointments or cancellations less than 24 hours prior to the appointment may be charged for missed appointments, though we may waive the fee upon request. Payment methods include check, cash, or Visa, MasterCard, Discover Card, Am Express or Care Credit.

  • West Counseling is located at

    1025 Vine Haven Dr NE

    Concord, NC 28025

    Our Phone Number is

    704-918-1343

  • Please fill our online Esign Documents or go to the Patient Portal, or download our forms to provide us. Please message or call us during business hours.

  • West Counseling is very quick to respond and will generally get you started with an appointment scheduled within 7 - 14 days. For Psychiatric services you can get scheduled with in 7-10 days. For counseling services, you can get scheduled with in 7-14 days. For Psychological Services you can get scheduled as soon as you are scheduled for a time slot.