CLINICAL COUNSELING
Clinical Services can also be referred to as, Counseling, Psychotherapy, Talk Therapy, or Therapy. These services provide a variety of treatments that aim to help a person identify and change troubling emotions, thoughts, and behaviors. Most clinical services take place one-on-one with a licensed mental health professional or with other patients in a group setting. Talk Therapy and Medication Management are the most common forms of mental health treatment.
Clinical Services are conducted by individuals with a Master's or Doctorate degree, such as a Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Social Worker (LCSW), Licensed Marriage & Family Therapist (LMFT), Licensed Clinical Abuse Specialist (LCAS), and a Licensed Psychologist, or other Medical Providers with Specialty Training. These professionals can assess, treat, and diagnose a variety of mental health issues. In general, the goals of psychotherapy are to gain relief from symptoms, maintain or enhance daily functioning, and improve quality of life.
You or someone you know might seek out psychotherapy for many reasons, including:
Dealing with severe or long-term stress from a job or family situation, the loss of a loved one, or relationship or family problems
Having symptoms with no physical explanation, such as changes in sleep or appetite, low energy, lack of interest or pleasure in activities you once enjoyed, persistent irritability, excessive worry, or a sense of discouragement or hopelessness that won’t go away
A health care provider suspecting you have or diagnosing you with a mental disorder that is interfering with your life
Supporting a child or family member who has been diagnosed with a condition affecting their mental health
Substance use that may include drugs and alcohol.
First, being examined by a health care provider can help rule out a physical health issue. This step is important because sometimes symptoms, like a change in mood or trouble concentrating, are due to a medical condition.
Psychotherapy can be used as an alternative to or alongside medication and other treatment options. Choosing the right treatment plan is based on a person's individual needs and medical situation and should occur under the guidance of a mental health professional.
Even when medication relieves symptoms, psychotherapy can help address specific issues. These might include self-defeating ways of thinking; irrational fears; problems interacting with other people; or difficulty coping with situations at home, school, or work.
The Licensed Clinician may have a variety of Specialized training and experience to assess, treat issues, do consultations, advise in a variety of settings such as outpatient clinics, hospitals, court/forensic setting, Schools, Social welfare settings. They use a variety of common types of therapy, including Cognitive behavior therapy, Trauma Focused Cognitive behavioral therapy, Person-Centered, Family systems, EMDR, Play Therapy, Relational Counseling, Grief Counseling, Behavioral Therapy, Psychodynamic, and Narrative Therapy. Reunification Therapy, to name a few.
Meet the Team
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Andrew West - MA, MA, NCCMHC, LCMHC, Founder & CEO
Mr. West was born in Ohio and he has lived the rest of his adult life in the southeast and western US. He has a MA in Counseling, and a MA in Marriage and Family Therapy from ORU. He has served in the mental health career field for more than 30 years.
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Andrew Baskin, MA, LMFT
As a licensed therapist in Tennessee, I bring 14 years of dedicated experience supporting individuals through complex emotional landscapes. My practice centers on helping clients navigate depression, anxiety, relationship challenges, and personal growth. I specialize in addressing men’s issues, communication difficulties, caregiver stress, and fostering self-love.
My therapeutic approach is compassionate and tailored, recognizing that each person’s journey is unique. I offer a supportive environment where individuals can explore their experiences, develop meaningful insights, and build resilience.
Drawing from evidence-based practices, I aim to create a safe, respectful space that honors your individual experiences and goals.
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Andrea McNealey, MA, LCMHC-A
I am a Licensed Clinical Mental Health Counselor Associate and hold a Master of Arts in Christian Counseling from Gordon-Conwell Theological Seminary. As a lifelong resident of Cabarrus County, North Carolina, I am passionate about serving the community that has shaped my life. As a wife and mother, I have a deep understanding of the various transitions that life brings. My goal is to provide culturally responsive counseling that honors your identity, experiences, values, and strengths. I strive to create a safe and non-judgmental environment where you can recognize and celebrate your progress on your counseling journey.
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Ariel Huntley - Sowell - MSW, LCSW-A
I’m Arielle Huntley-Sowell and I am a Licensed Clinical Social Work Associate (LCSWA). I work with children and adolescents, ages 5-17. I utilize Cognitive-Behavioral Therapy (CBT) and play therapy to connect and teach children about their thoughts, emotions, and behaviors. I absolutely adore what I do and look forward to working with your child and providing a positive change in their lives! I also treat young & middle-aged adults.
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Charlotte Windley - MA, LCMHC
I am passionate about supporting children, adolescents, and adults as they navigate the complexities of life, including anxiety, depression, PTSD, and behavioral challenges.
I work with each individual in their unique circumstances, with a focus on finding balance and improving overall well-being. My approach incorporates cognitive behavioral therapy and holistic practices, and I tailor treatment to meet the specific needs of each person I serve.
My goal is to provide practical tools and support that help individuals build confidence, manage challenges, and work toward better mental wellness.
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Damien Drakos, MA, LCMHC-A
I am Damien Drakos, a Certified Sexologist and LCMHC Associate. I work with couples, adults, veterans, and children experiencing concerns including relationship challenges, sexual concerns, trauma, anxiety, depression, ADHD, and autism. I take a holistic approach to counseling, recognizing that each person’s experiences, relationships, behaviors, thoughts, and personal history shape who they are.
My approach to therapy is grounded in the belief that people have the potential to change and become the version of themselves they want to be. I focus on building a strong therapeutic relationship grounded in trust, safety, acceptance, and understanding. My hope is that you leave our sessions feeling heard, understood, and hopeful.
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Jessica Herrera - MSW, LCSW
I am a Licensed Clinical Social Worker with both my Bachelor’s and Master’s degrees in Social Work from North Carolina State University. I am passionate about helping clients navigate life’s challenges and work toward meaningful personal growth. I strive to create a safe, comfortable, and supportive environment where clients feel heard, understood, and free to be themselves.
I am deeply passionate about the work I do and feel honored to be part of each client’s journey. My goal is to help individuals develop greater confidence, understanding, and the tools they need to move forward.
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Kathryn Grimsley
Doing life and adulting is really, really hard! I know you’re frustrated & I know you’re tired. Let’s work together to get the momentum you need to live a whole-hearted life - you are worthy of that! In my career I’ve worked with kids, teens, & adults from all backgrounds.
I love working with clients who realize their capacity for change & are willing to do the work for that change, even when afraid. If we want things to be different, we have to do things differently. Please allow me to support & guide you as you navigate this complicated, sometimes heartbreaking & beautiful life to find the peace & joy you deserve!
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K. Michael Shamberger - MA, LCMHC-A
Michael Shamberger is a husband, father, and grandfather. He loves helping people heal and become whole again, achieve their dreams and goals, and restore or recover from broken relationships. He has a Masters degree in counseling and is a license mental health counselor and school counselor. Michael has worked in Christian ministry for many years, and has been a school counselor, high school soccer coach, and executive director of a non-profit. Michael is also a published author. His most recent book is a soccer devotional titled, Beyond the Pitch: Soccer Strategies for Winning at Life. Additionally, Michael has written a discipleship curriculum, Rooted and Grounded, which is an excellent educational tool for church educational programs and small groups. He has also written several articles for magazines.
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Matthew Fagan -MA, LCMHC-A
Matt Fagan is a Licensed Clinical Mental Health Counselor (Associate). Matt works with children, adolescents and adults. Matt strives to create a laid back, therapeutic and supportive atmosphere for all clients. Matt works with a variety of mental health symptoms relating to anxiety, depression, oppositional defiance, ADHD, stress, life transitions, and more. Matt believes that every person he works with has the capability of achieving goals and overcoming challenges. Matt has worked in the mental health field for over a decade, with a history of leadership positions in many mental health settings.
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Melanie Roach - MSW, LCSW
While providing therapy for her clients Melanie’s priorities are safety, trust, and honesty. She is a passionate therapist who specializes in the areas of, complex PTSD, trauma, anxiety, depression, self-image, self-harm, suicidal ideation, and mood and personality disorders. Melanie holds a Master's Degree from Louisiana State University and she has over 13 years of experience working in the mental health field. She uses Trauma Informed Therapy, Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT) and is experienced in Mindfulness Meditation.
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Michael Straw - MA, LCMHC
Michael Straw is a Licensed Clinical Mental Health Counselor (LCMHC). He has his Master of Arts in Counseling from Saint Louis University. Michael provides counseling to teens and adults helping them address life challenges related to anxiety, depression, grief, difficult transitions, career changes, and low self esteem. He has served in the mental health field for more than 25 years.
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Shatamra Jackson- MSW, LCSW
I am a dedicated and compassionate clinician with a commitment to fostering positive change in individuals and communities. With a Master’s Degree in Social Work, I have enhanced my skills to address complex social; issues to those in need. My expertise extends to mental health, child welfare, carceral services, maternal health, domestic abuse, substance abuse (mat), and clients of Ryan White. My client centered approach and the ability to establish genuine connections with individuals has contributed to the success of numerous interventions and support initiatives. Let’s see what we can accomplish together and I look forward to seeing you!
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Susette Ritenour- MA, LCMHC, NCC
I graduated with my MA in Counseling from Marymount University in Arlington, Virginia. As an LCMHC, I treat clients with symptoms of anxiety, depression, substance use, grief/loss and trauma.
My interventions with adult clients include boundary setting, healing childhood or adult trauma, and exploring new ways of thinking. Treatment modalities also include developing coping skills for managing stress and anxiety, reshaping negative thought patterns, and gaining insight into sources of behavior and feelings. I help clients grow by improving the parts of their life that are not working.
Our personal stories and life experiences can become defined by how other people see us or by having an unhealthy perspective. I help clients embrace their story clearly and truthfully building on it's strengths and most interesting aspects. Your story will be heard with compassion and your vulnerability respected. Seeking help is courageous and potentially life changing.
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Tene Brito - MA, LCMHC-A
Hi everyone! I have been working in the mental health field for about eight years. I’m originally from Florida and have lived in Charlotte for the past three years. I am also a disabled veteran and a proud mom to two amazing kids. I am passionate about helping people reconnect with their true authentic selves and find healing through self-awareness, balance, and growth. In my free time, I enjoy reading, writing, journaling, and spending time in nature—anything that helps me stay grounded and reflective. I love playing with my kids and exploring new ways to blend spirituality and mental health in both my personal and professional life.
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Travis Dixon - MA, LCMHC-A
I am passionate about helping children, adolescents, and individuals find steadiness and hope during difficult seasons of life. With a warm, strength based approach, I support clients experiencing mood disorders, emotional dysregulation, and the impact of stressful or overwhelming events. I believe that healing begins in a space where clients feel safe, respected, and genuinely heard. Special attention is given to building trust and rapport, while working collaboratively to understand emotions, patterns, and behaviors in a non-judgmental way. Therapy is tailored to each client’s needs, focusing on practical, developmentally appropriate tools that support emotional regulation, resilience, and improved daily functioning.
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Tyla Young - MA, LCMHC-A
Tyla earned her Master’s Degree in Clinical Mental Health Counseling from Xavier University in Cincinnati, Ohio. She has a special interest and experience in attachment and trauma work with infants, young children, and their families.
Her experience includes supporting children with self-confidence, conflict resolution, anger management, anxiety, and depression. She also provides parent education and family counseling to strengthen parent-child relationships and support children’s mental health.
Her integrative approach incorporates Cognitive Behavioral Therapy, Play Therapy, and Solution-Focused Therapy, with a focus on each child’s strengths, relationships, and individual experiences. She is passionate about helping children and families build resilience, develop healthy emotional regulation, prioritize their mental health, and break generational cycles while honoring their culture and unique experiences.
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Wanda Nichols, MSW, LCSW-S
Wanda is a Licensed Clinical Social Worker (LCSW) for the state of North Carolina. She is also a Supervisor with the North Carolina National Association of Social Work for students in preparation to hold a state licensure to provide clinical therapy. She has over 15 years of clinical experience and she provides therapy to children starting at age 10, adults, and seniors. She also provides couples’ counseling.
She is experienced and worked in the areas of PTSD, military combat stress, child welfare, displaced populations, trauma and secondary trauma, and psychological trauma. She provides treatment adherence for people living with HIV/AIDS and their families, she is an educator on stress management and prevention, and self-care. You can count on Wanda when ‘hanging in there’ is no longer enough. Take that first difficult and say these 3 words, “I need help!”